Shipping time and cost

Shipping Cost: We offer free shipping throughout the peninsula for orders over €29. For orders to the Balearic Islands, a shipping fee of €4.99 applies. We work with Correos Express, which typically delivers in the morning.

Preparation and Shipping Time: All orders placed before 12:30 p.m. will be shipped from our warehouse the same day. Once the order leaves our warehouse, the delivery time is 24 to 48 hours. We do not prepare orders on weekends or public holidays (Catalonia calendar), so if you place an order on Friday evening, it will not be shipped until Monday afternoon.

Shipping is free for orders over €29. For orders below €29, a shipping fee of €3.99 applies (€5.49 for shipments to the Balearic Islands).

Once the customer receives the tracking number, it becomes their responsibility to monitor the shipment and, if they are unavailable to receive it at home, to collect it from the nearest office.

You will receive an email once your order is prepared. From that point, it is your responsibility to be at home to receive it or to collect the package within the given timeframe.

After two delivery attempts, the order will be available for collection at the designated office. If it is not collected within 5 business days, it will be returned to Vitacare Solutions. If the customer wants the order to be resent, an additional shipping fee of €5.95 applies. If the customer requests a refund, €5.95 will be deducted for shipping, plus half of the return cost to our warehouse (€3, totaling €8.95).

Note: Vitacare Solutions is not responsible for costs related to errors in shipping information.

For tracked shipments, we will email you to confirm the correct address. If you reply within the specified period, we can proceed with delivery at no extra cost (except for a postal code change, as Correos charges for a new shipment in this case). If you do not respond within the specified period, you must pay a shipping fee of €5.95 plus half of the return cost to our warehouse (€3, totaling €8.95).

For any questions about your order, please contact us at info@vitacaresolutions.com. We respond within 24 hours every day of the week.